FAQs

Delivery & Collection

What are your delivery areas and costs?

UK Mainland (Excluding Scottish Highlands & Islands) 

All orders over £150 excluding VAT qualify for free standard 2-5 day delivery.

All orders under £150.00 excluding VAT are charged depending on the weight and size of the parcel. The delivery charge brackets are £5.95, £9.95, £12.50 & £17.50 (plus VAT) dependent on weight and size for courier 2-5 day delivery service.

Scottish Highlands & Islands

We currently do not deliver to the Scottish Highlands and Islands.

Northern Ireland

All deliveries are charged at £40.00 (plus VAT) for standard 2-5 day delivery.

South Ireland, Isle of Man, Guernsey & Jersey

Please either call us on 01928 710 777/01928 710 788 or email us at [email protected]tmplastics.co.uk for a delivery quote. 

Rest of the World

Please either call us on 01928 710 777/01928 710 788 or email us at [email protected]tmplastics.co.uk for a delivery quote. 

When will my materials arrive?

If you place an order selecting standard delivery then the goods will be delivered to you within 2-5 working days. If you require the goods sooner this can be selected at the checkout by opting for next day delivery, if the order is placed before 1pm Monday to Thursday we will send out your materials the same day for next day delivery. However if the order is placed after 1pm the the materials will arrive on the second day. If an order is placed on a Friday after 1pm then the order will be received on Tuesday. 

Do you offer Next Day, Guaranteed Delivery Times or Saturday delivery?

Yes we can offer next day delivery and also guaranteed delivery times of 9:00am, 10:30am & 12:00pm and a Saturday delivery service. This can be added to your order. Please select the desired option during the checkout process. 

Costs below for all services for packages weighing less than 20 Kilos. 

Next Day                  £15.00

Before 12:00pm        £29.00

Before 10:30am        £35.00

Before 9:00am          £40.00

Can I collect my engineering plastics from your directly? 

Yes all orders can be collected from our premises at Units 4-6, Fairoak Court, Whitehouse Industrial Estate, Runcorn, WA7 3DX. As we do not stock all materials please contact us to place an order which will be available for collection in 24-48 hours. You will be informed when orders are ready for collection. 

Payments & Invoices

Are you able to provide a copy invoice?

An invoice will always be emailed to you but if you do require a further copy please either call us on 01928 710 777/01928 710 788 or email us at [email protected]

How can i pay for my materials over the phone?

Please call us on 01928 710 777/01928 710 788 to place your order and make payment over the phone.

How can i get a pro-forma invoice to pay by BACS or cheque?

Please either call us on 01928 710 777/01928 710 788 or email us at [email protected] before placing an order to discuss a pro-forma invoice and payment details.

Returns & Refund Policy

What is your returns and refund policy?

If you have ordered materials from us and not completely satisfied with your order then please contact us within 48hrs and return the items to us within 14 days in a re-saleable condition. All return shipping charges are to be covered by the customer unless you have received damaged or faulty materials. We will then either refund via the original payment method or send a replacement to you. We do request materials from suppliers that are, where applicable, film protected however if you are not happy with the quality of the materials you have received please let us know as soon as possible.  

Materials which have been customer specified e.g, cut to size, machined or fabricated cannot be returned unless faulty or damaged. Cancellation of these specified orders cannot be accepted once cutting or processing has begun.

Can an order be cancelled?

An order can be cancelled as long as the materials are not customer specified e.g. cut to size, fabricated or machined. A refund will be made via the original method of payment or a credit note issued. 

Other Services

Do you offer a cutting service?

Please either call us on 01928 710 777/01928 710 788 or email us at tmplastics.co.uk with your requirements and we will be able to assist. 

Are you able to provide a sample of material?

Of course, please call us on 01928 710 777/01928 710 788 or email us at tmplastics.co.uk to request sample material.

FAQs